Professional background
Agnieszka is an experienced executive with over 20 years of international experience in banking, financial services, and BPO. She currently serves as Head of the Compliance Office and as a Board Member at Nordea Poland.

Her professional journey began at Philips/Infosys, where she led process centralisation initiatives and team development. Since then, she has delivered large-scale transformation programmes in operations, automation, and compliance.

Agnieszka mentors future strategic leaders and actively collaborates with universities to co-create new faculties and modernise education to meet evolving business needs. She is passionate about inclusive leadership, digital innovation, and building resilient, high-performing teams that enable organisations to thrive in times of change.

Key areas of expertise
With a background in leading large-scale digital and operational transformations, Agnieszka’s key expertise lies at the intersection of technology, strategy, and leadership. She specialises in shaping and executing transformation agendas that drive tangible business outcomes.

She brings deep knowledge of innovation in GBS, data, automation, and AI adoption – always guided by a people-first mindset. Her experience includes navigating complex stakeholder landscapes, fostering cross-sector collaboration, and aligning technology with long-term strategic goals.

Agnieszka believes in driving impact through ecosystems – connecting business, academia, and policy – to future-proof the sector and ensure sustainable growth.

Relevant achievements
At Nordea, Agnieszka has led successful transformation initiatives that elevated technology from a support function to a strategic driver of business growth. She has co-created industry-shaping dialogues through the ABSL Tech Club, delivered thought leadership at major conferences, and mentored future leaders.

She has built strong networks across business and government to promote Poland’s innovation potential on the global stage. Agnieszka’s proudest achievements are those that have empowered teams, accelerated change, and enhanced Poland’s visibility on the international GBS and technology map.

Motivation to join the Strategic Board
Agnieszka is seeking re-election to the Strategic Board of ABSL because she strongly believes in the power of collaboration between business, education, and government to shape Poland’s strategic growth. She recognizes that the sector plays a critical role in driving innovation, creating jobs, and enhancing global competitiveness.

She aims to continue supporting a vibrant, future-oriented ecosystem where ideas are transformed into action. Agnieszka believes that only by sharing knowledge, engaging across sectors, and contributing with purpose can meaningful progress be achieved. Together, she envisions building a strong foundation for Poland’s continued success.

Contribution to the Strategic Board
Agnieszka is a strategic leader with deep expertise in technology, automation, and transformation, committed to supporting the long-term growth and competitiveness of the sector in Poland and Europe. She brings a strong combination of strategic thinking, creativity, and execution power, developed through years of driving complex change in international organizations.

She believes that ABSL has a unique role in shaping a collaborative ecosystem connecting business, education, and government. Her contribution to the Strategic Board would focus on co-creating this future: fostering innovation, accelerating digital maturity, and strengthening Poland’s position as a technology and transformation hub.

Agnieszka combines an open mind with the ability to deliver results, build strong networks, and inspire joint action, driven by a clear belief that leadership means moving the sector forward, together.

Professional background
Santander Group, Corporate & Investment Banking Division (2013 until now)

Global level:

- Head of SCIB COO Hubs Network
- Head of SCIB Warsaw Hub

Regional level:

- CFO SCIB Continental Europe

Local level:

- COO SCIB Poland
- CFO SCIB Poland
- Head of Active Credit Portfolio Management & XVA Desk

KBC Group, Kredyt Bank (2007-2013)

- Deputy CRO
- Credit Risk Head
- Capital Management Head

PwC, Financial Services Advisory Group (2005-2007)

KPMG, Financial Institutions Division (2003-2005)

Education:

- Graduate in Theoretical Physics, faculty Cosmology
- CFA and FRM charter holder
- London School of Economics and Political Science Leadership Program scholarship recipient
- Mentor & mentee in many mentoring and reverse-mentoring processes

Key areas of expertise
Sector perspective:

- Business Services
- European, North Africa, US & Latam markets
- Financial Institutions
- Corporate & Investment Banking business, Finance & Profitability Management, Financial Crime, Operations, Regulatory & Compliance, Risk Management
- Technology
- Consulting

Leadership competencies:

- Active promoter of the Business Services & Financial Institutions sectors
- Initiator of several strategic programs
- Responsible for many transformational projects
- Representing company in front of the business partners, Regulators and other Authorities
- Member of local, regional and global EXCOs

Motivation to join the Strategic Board
Since she first heard it, Justyna has always been inspired by the wisdom of an African proverb: “If you want to go fast, go alone; if you want to go far, go together.” Her experience with the ABSL community has shown her that going together, combined with:

- Sharing common views and long-term ambitions,
- Anticipating potential challenges and responding proactively,
- Acting in an organized way, leveraging experience and solid foundations,
- While constantly fostering the spirit of innovation,

allows ABSL members to go not only far but also fast.

She sees the tangible and unprecedented impact ABSL has made. The association has played a pivotal role in the evolution of the Business Services Sector since its inception and will continue to be critical in shaping the market transformation ahead. The opportunity to contribute her experience to this journey motivates Justyna to seek your support for her candidacy.

See Justyna's vision

Professional background
Equatex Poland, part of Computershare Group

Head of Centre of Excellence - since March 2018

- Establishing operational hub in Warsaw – transition, transformation, optimization
- Member of board of directors - outsourcing agreements; compliance & audits; statutory financial reporting; HR compliance

Hewlett Packard Global Business Center

EMEA Delivery Accounting Lead - Dec’15 - Feb’18

- General Ledger processes for EMEA region
- SOX controls according to US GAAP

Customer Delivery Manager - Aug’09 – Nov’15

CEE&MEMA/ Global Accounts

- E2E service delivery across Global Clients portfolio (leasing)
- Operational accountability for CEE & MEMA region

AIG Bank Polska

Corporate Deposits Sales Director - Jan’08 – Jul’09

- Sales team set-up and go-to-market strategy

Key areas of expertise
- Finance Expertise Across Sectors: Extensive background in fintech (share plans), accounting, leasing, corporate deposits, and consumer finance — delivering strategic value across diverse financial landscapes.

- Shared Services & Transformation Leadership: Proven track record in leading Shared Services Centers (SSC), executing complex transitions, driving operational transformations, and embedding continuous improvement culture.

- Performance & Process Optimization: Deep experience managing KPIs and SLAs with a focus on quality enhancement, scalability, process optimization, and automation across global teams.

- Team Development & Talent Strategy: Strong people leader skilled in coaching, upskilling, and retention strategies — fostering high-performing teams and sustainable growth.

- Academic Credentials: MBA with a Master’s in Economics — underpinning strategic thinking with solid academic foundation.

Relevant achievements
Magdalena has led operational transformations, achieving measurable efficiencies and high client NPS scores. She has implemented KPIs and quality controls to ensure effective oversight across multiple sites.

With extensive leadership experience in Shared Services Centers (SSC), she has driven transitions, operational excellence, and continuous improvement. Over 20+ years, she has held management roles in sales, customer service, operations, and general management, demonstrating strong cross-functional leadership and delivering sustainable growth.

She is specialized in process standardization, automation, and dashboard/reporting tool implementation, with board-level expertise in governance, compliance, audits, statutory financial reporting, and HR. Magdalena has successfully managed stakeholder relationships, ensuring smooth integration of new processes and technologies.

As a skilled people leader, she focuses on coaching, upskilling, and team retention, fostering high-performing and engaged teams.

Motivation to join the Strategic Board
Magdalena focuses on three key priorities:

1. Building strategic advantage of the SSC sector in Poland - a recognized leader in Europe, driving innovation, operational excellence, and talent development.

2. Enhancement of tools used by ABSL Members to collaborate and exchange experiences - effective collaboration and knowledge sharing are essential for the continued success of ABSL member companies.

3. Maintenance of the excellent momentum ABSL has achieved to facilitate further growth - ABSL has built significant momentum as a sector association, driving transformation, advocacy, and member engagement.

Contribution to the Strategic Board
Magdalena brings 20+ years of leadership in sales, customer service, operations, and general management, with a proven ability to align cross-functional teams and drive organizational success.

She has deep expertise in setting KPIs, optimizing service delivery, and implementing governance to ensure sustainable growth. Magdalena has led major transformation initiatives and continuous improvement across business units, successfully launching and developing Shared Services Centers (SSCs) while managing complex transitions and stakeholder relationships.

With a strong understanding of Polish, American, Swiss, and Australian business environments, she bridges cultural and operational gaps effectively. Magdalena is deeply committed to ABSL’s success, focusing on knowledge sharing and collaborative growth.

See Magdalena's vision

Professional background
Natalia is a senior HR and Talent Acquisition leader with 18+ years of experience in global organizations, including AWS, Credit Suisse, Santander, Intel, and HP. She has led large-scale recruitment operations, built new business hubs, and driven strategic HR transformation across EMEA.

Her expertise spans talent strategy, employer branding, and workforce development, supporting Poland’s evolution from a scale-focused destination to a hub of highly qualified talent driving core business impact. In today’s geopolitical context, Natalia sees Poland’s visibility and resilience as a unique opportunity for strategic investment.

She is committed to helping ABSL shape future workforce strategies, promote ethical leadership, and position Poland as a secure, innovation-driven location for high-value business services.

Key areas of expertise
- Strategic Talent Acquisition: End-to-end management of recruitment processes for organizations with thousands of employees; experience in both in-house and RPO models.

- HR Transformation & Change Management: Leading global and regional projects to optimize HR operations, implement new technologies (HireVue, Avature), and restructure teams.

- Organizational Development: Establishing new business hubs and scaling teams rapidly (e.g., SCIB IT Hub in Warsaw).

- Employer Branding & Talent Programs: Designing and executing employer branding strategies and young talent initiatives.

- Diversity & Inclusion Advocacy: Embedded D&I principles into recruitment strategies, ensuring inclusive hiring practices and internal mobility.

- Leadership & Team Management: Managed diverse, cross-functional teams across EMEA, ranging from 10 - 100 professionals, fostering collaboration and high performance.

Relevant achievements
- Led the creation of a Global Talent Acquisition Hub for Santander supporting recruitment across the UK and other markets.

- Scaled the SCIB IT Hub in Warsaw from 30 to 115 employees within 12 months, including the launch of young talent programs.

- Directed EMEA-wide recruitment operations at Amazon Web Services, serving as the EMEA POC and Poland Country Lead for Utility Computing.

- Engaged in the establishment of Credit Suisse Hub in Warsaw with the growth from 20 to max. 900 employees within 5 years.

- Managed the insourcing of a global recruitment team (approx. 200 employees) at Credit Suisse, including process design and stakeholder alignment.

- Implemented global recruitment technologies to enhance candidate experience and operational efficiency.

- Established regional Staffing and L&D Center at Intel, supporting all European countries and Israel.

Motivation to join the Strategic Board
Natalia’s motivation to join the Strategic Board of ABSL stems from a deep commitment to shaping the future of the business services sector in Poland and across the EMEA region. With over 18 years of experience in HR and Talent Acquisition leadership within global organizations, she has witnessed firsthand the transformative power of strategic collaboration, innovation, and talent development in driving business success.

She is passionate about contributing to the evolution of the SSC/BPO/ITO/R&D landscape, particularly in today’s complex environment, where geopolitical factors and the transformation of talent perception play a significant role in shaping the sector’s future.

Natalia brings a strategic HR perspective to the Board, particularly in areas such as workforce planning, talent mobility, and diversity & inclusion. She is advocating for ethical business practices and sustainable growth, aligned with ABSL’s mission to foster a positive investment climate in Poland.

Contribution to the Strategic Board
As a Strategic Board member of ABSL, Natalia will bring a future-focused perspective shaped by leading HR and talent transformation across global organizations. She aims to help reposition Poland from a scale-driven destination to a hub of strategic, innovation-led talent.

Her focus is on talent strategy, employer branding, and collaboration with educational and governmental institutions. Natalia highlights that Poland’s geopolitical position underscores its resilience and strategic importance, offering a unique opportunity to attract investment and build high-value business services.

She is committed to supporting ABSL in shaping long-term strategy, advocating for investment-friendly policies, and helping member organizations build future-proof talent ecosystems.

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Professional background
Katarzyna is Head of People & Culture with 20+ years of international experience across GBS, hospitality, corporate HR, and shared services.

A former business owner, she has a proven track record of building high-performing, resilient organizations from the ground up. She successfully led the end-to-end setup and scale of a 240+ FTE GBS, delivering over 120 strategic projects across the business.

Katarzyna is a hands-on, commercially minded leader with deep expertise in performance strategy, organizational transformation, compliance, partner ecosystem management, and culture building. She is known for driving measurable business impact, enabling growth, and leading complex organizational change with rigorous due diligence, disciplined risk execution, and unwavering stakeholder trust, ensuring smooth transitions, strategic alignment, and long-term business stability.

Key areas of expertise
Strategic Business Leadership -Proven ability to define and execute long-term business strategies aligned with growth, profitability, and org. resilience. C-Level Collaboration & Governance-Trusted advisor to executive leadership, influencing decisions through data-driven insights, stakeholder alignment, and regulatory expertise

Operational & Financial Management - Strong command of business operations, resource optimization - delivering efficiency, compliance, and cost control. P&C Transformation -Deep expertise in building high-performing, inclusive organizations through end-to-end leadership of talent, performance, engagement, and culture across teams.

Organizational Design & Legal Risk Management - Designs efficient, scalable structures while ensuring full legal compliance - safeguarding the business and enabling confident, strategic growth.

Commercial & Customer Excellence-Business-savvy with a strong customer-centric mindset; drives success through aligned delivery and service models.

Relevant achievements
Katarzyna built GBS Poland from greenfield, establishing the operational, legal, and people infrastructure for scalable, multi-function delivery. She led People & Culture for 240+ FTE end-to-end, managing over 300 hires, onboarding, performance, capability building, payroll, and compliance, aligning growth with quality and cost discipline. She delivered more than 120 cross-functional initiatives, including leadership, digital HR, workforce planning, compensation, and OpEx/Delivery Excellence, all tied to business and financial goals. Katarzyna maintained 100% audit readiness and zero legal exposure across labor law, GDPR, and global governance, with all exits conducted via mutual agreement. She negotiated and managed over 50 SLAs and sourcing agreements, optimizing cost-to-serve across payroll, medical, benefits, and HR technology. She built a high-performance, inclusive culture with award-winning well-being and engagement programs and served as Board Member and advisor to CFO/VPs on organizational design, transformation, and strategic workforce alignment, delivering predictable, compliant, and cost-efficient growth.

Motivation to join the Strategic Board
Katarzyna’s guiding principle is: “Scale what works, retire what doesn’t, and move as one.” As a Strategic Board candidate, her compass is leadership, integrity, accountability, and inclusive market growth. For five years in the ABSL Talent Ambassador Club, she has collaborated with cities, universities, and partners to connect what matters and scale it for all.

Her leadership spans GBS/SSC, IT, HR, finance operations, and R&D, allowing her to speak both business and people. She combines compliance-by-design with a builder’s mindset—clear ownership, measurable outcomes, and cost-smart execution. Katarzyna brings deep market knowledge in Poland and beyond, hard-won experience, a trusted network, and passion to every initiative.

On the Board, she aims to deliver cross-city knowledge exchange, talent-mobility corridors, and a concise market-and-risk radar, turning insight into action. She brings trust, speed, and discipline, ensuring the sector wins faster and safer, together. Her motivation is to serve, connect, and scale what works, so Poland’s services community grows stronger as one.

Contribution to the Strategic Board
Katarzyna brings clarity over complexity, momentum with passion, and an inclusive way of working where good practices don’t stay local - they scale.

Within the Strategic Board, her contribution follows a simple discipline of progress:

- Build: She creates operating models from existing ideas, with clear ownership, simple playbooks, and regularity, making necessary changes feel safe and easy.

- Share: She openly shares what’s working across cities and chapters - the best pathways to talent, helpful practices, and insights for leaders and peers - accelerating value across the entire field.

- Safeguard: She ensures ambition has integrity, embedding compliance by design, careful adoption of AI, and principled governance to build trust.

- Foresight: She maintains a clean radar on sector shifts and risks, translating noise into practical choices leaders can act on immediately.

See Katarzyna's vision:

Professional background
Blagovesta has 25+ years of international and multicultural experience in business and NGOs, including 20 years in the FMCG sector, providing strategic guidance and delivering solutions across a variety of processes for both business and stakeholders.

She has extensive experience in business services and human resources, holding various director roles at Danone since 2004, including Business Services Director for Central Europe & Nordics, United Kingdom & Ireland, and HR Business Services Director for the CIS Region.

Her career spans multiple regions, including the United Kingdom, Ireland, Central and Eastern Europe, Nordics, CIS region, Central Asia, and the Caucasus, with a focus on setting and deploying business services and HR strategies, leading teams, and managing end-to-end processes.

Key areas of expertise
Blagovesta demonstrates strong business acumen, is a fast learner, dynamic, and digitally savvy. She possesses exceptional people and team management skills, with a proven track record in attracting, developing, and retaining high-calibre professionals, supporting career growth plans, and on-the-job skills development.

Transformation is her core expertise, developed throughout her professional journey. She is able to challenge the status quo, drive excellence in implementation, and foster strong engagement among teams while leading change with confidence.

She consistently adheres to the principles of leading with people, being accountable, and walking the talk, fostering a culture of excellence and collaboration within her teams. This approach has been instrumental in driving her organization toward continued success in 2025 and beyond.

Relevant achievements
Under Blagovesta’s leadership, the Business Services organization grew significantly, positioning Warsaw as a central hub for European business services activities, based on four key achievements:

1. Building One Team – Sustained high engagement and prepared the team to embrace change. In 2024, Poland achieved a record low resignation rate of 4.64%, compared to 13% in the 2023 GBS industry LFL.
2. Transitioning UK and Ireland Business Services – Stakeholder surveys indicated that ways of working and service delivery were improved or significantly improved, with no deterioration.
3. Upskilling and Capability Building – Teams were equipped with strong capabilities in Change Management, Customer Service Mindset, Continuous Improvement, Power BI, and Automation.
4. Strengthening Danone Business Services Brand – The Employee Branding campaign and Future Specialists Rotation programme received external recognition, with Danone awarded the Top Employer Branding Initiative – Poland at the CEE Business Services Summit & Award.

Motivation to join the Strategic Board
Blagovesta is an international professional with experience living and working with Danone in four countries - Bulgaria, Kazakhstan, Russia, and Poland - managing a variety of business activities across 25+ countries. She has proven leadership skills and a strong ability to impact stakeholders and manage large-scale, multi-country organizations with complex stakeholder maps. To date, she has successfully partnered with the business, delivering end-to-end solutions that amplify business performance.

Her key strengths include:

1. Stakeholders engagement

2. Connecting and impacting via strong communication skills (multi-channel / multi- format and different people/levels in the organisation)

3. Strong leadership skills, proven ability to build trust and credibility

4. Leading, inspiring teams and setting teams for success

Contribution to the Strategic Board
Blagovesta aims to support promoting the Business Services sector as a strategic enabler and a key engine for driving company-wide transformation. Her impact extends beyond Poland, as she is a member of the European Danone Business Services Board of Directors, with her activities and projects influencing the business at a European level.

She brings diversity to the ABSL Strategic Board as an international profile, having lived and worked with Danone in four different countries.

She has strong transformation abilities developed in the last 25 working on different markets with different businesses and functions constantly driving them to transform and develop new business models and ways of working. In Danone she is highly valued for my exceptional stakeholders’ management and engagement skills. This year she was nominated to join Executives’ fast track development programme, a limited 'Lions cohort' of 20 leaders validated by the Danone Executive team.

See Blagovesta's vision

Professional background
Currently, at KMD, an NEC Company Dariusz is Managing Director of KMD Poland and Vice President in global structures (Transformation Office). He is heading Polish subsidiary of KMD with 600+ employees onboard.

Previously, at PAREXEL Informatics Dariusz was Director, IT Service Management leading the global organization providing a range of IT projects and services in the area of clinical research for internal and external pharmaceutical clients.

At Hewlett Packard he was in charge of Applications Management for Central Europe but also held the role of Regional Delivery Center Head being responsible for the teams in 10 countries providing IT Projects and Applications Management Services for roughly 50 clients in Germany, Austria, Switzerland and other CEE countries.

Since 2005 he has worked in a global environment holding various technical, managerial and client facing roles combining operational activities with process transitions and large service transformations projects.

Key areas of expertise
IT, Transformation, Business Services, Project Management, Service Management

Motivation to join the Strategic Board
Continuation of the development of ABSL in Poland, built on Dariusz’s active involvement over the past 10 years.

Contribution to the Strategic Board
Active engagement in building communities as well as knowledge within the sector.

Dariusz's vision

Professional background
Sławomir is the Director of IBM R&D Lab Poland and a Global Product Executive responsible for AI, Data, and Financial Technologies, with over 25 years of experience in software engineering, management, and digital transformation. He has led international R&D and product teams across Europe, the U.S., and Asia, driving innovation in regulated and mission-critical industries.

Before joining IBM, he served as Director of Software Development at Apriso (now Dassault Systèmes), where he founded and scaled the Kraków engineering center. Earlier, as Technical Director at IGE+XAO, he managed the delivery of CAD systems for the electrical and aerospace sectors, including solutions used by Airbus.

His background combines strategic technology leadership, governance, and sector expertise in AI, data platforms, and financial systems. Sławomir actively collaborates with academia and business networks to strengthen Poland’s position as a European innovation hub.

Key areas of expertise
Sławomir’s key areas of expertise include strategic leadership, technology innovation, and digital transformation. He specializes in AI, Data, and Financial Technologies, as well as governance and risk management in complex, global environments. He has extensive experience in leading international R&D organizations and driving large-scale transformation across software, financial, and business services sectors.

His expertise also covers product strategy, cloud and data platforms, and automation in GBS operations, with a focus on bridging business and technology through innovation, process optimization, and talent development. Sławomir is also experienced in ESG-driven transformation, fostering responsible growth, diversity, and sustainable value creation within organizations.

He combines strong communication, analytical, and strategic skills with a passion for building high-performing teams and shaping Poland’s role as a European center for intelligent business services.

Relevant achievements
As Executive Director of IBM R&D and Software Lab in Poland, Sławomir led the development of IBM’s R&D Center in Kraków, growing it by over 500% in the last two years and establishing it as one of IBM’s key innovation hubs worldwide. He manages global product portfolios in AI, Data, and Financial Technologies, driving the digital transformation of financial and business services globally.

He co-created Poland’s first certified qualification for Quantum Programming Technician and actively fosters partnerships with leading universities to develop next-generation talent. As a Board Member of ASPIRE and leader of the ABSL Digital Transformation Club in Kraków, he promotes collaboration between business, academia, and government.

His achievements combine strategic leadership, governance, and technology innovation, helping to position Poland as a major center for AI-driven and sustainable business services.

Motivation to join the Strategic Board
As Director of IBM R&D Center in Kraków and leader of global AI and data product development, Sławomir brings 25+ years of experience in driving technological innovation, talent growth, and digital transformation. He has been actively engaged in ABSL through the Kraków Digital Transformation Club, focusing on strengthening cooperation between business, academia, and public institutions.

His goal on the Strategic Board is to ensure that local chapters have a stronger voice in shaping national priorities, while supporting the sector’s transition toward AI-driven operations and sustainable value creation. With extensive experience in governance, risk management, and innovation leadership, he aims to contribute to the Board’s strategic direction and effective oversight, ensuring ABSL remains a trusted voice for the business services sector and a catalyst for growth, competitiveness, and responsible transformation.

Contribution to the Strategic Board
Sławomir will bring to the Strategic Board a combination of strategic vision, governance experience, and deep expertise in technology and transformation. As Director of IBM R&D in Kraków, he manages global software portfolios in AI, data, and financial technologies, overseeing complex, regulated environments that demand accountability, transparency, and risk management - key principles of the Audit Committee.

He will actively support ABSL in shaping its strategic direction, particularly in digital transformation, AI adoption, and future workforce skills. His experience collaborating with government, academia, and international corporations enables him to bridge local and global perspectives, ensuring that member companies’ needs are effectively represented.

Sławomir aims to strengthen evidence-based decision-making, promote ethical and responsible innovation, and help ABSL build a resilient, future-ready business services ecosystem.

Professional background
Kinga is a legal and business leader with over 15 years of international experience spanning business services, technology, healthcare, and real estate. At Nexdigm, she heads the Business Process Management Hub, overseeing Contract Lifecycle Management and corporate governance for global projects. Previously, she served as Global Legal Director at Telemedi, Legal Director at City Service Group (TuMieszkamy), and Tax & Legal Manager at Opus Trust. Earlier in her career, she held the role of Chief Legal Officer at a construction company developing shopping centres and residential estates. Kinga specializes in connecting law, operations, and technology to drive organizational transformation and build efficient shared service models.

Key areas of expertise
Kinga’s expertise encompasses Contract Lifecycle Management (CLM), business process optimization, corporate governance, compliance, digital transformation, and change management. She bridges legal strategy with operational execution, enhancing efficiency, transparency, and scalability in service organizations. Her experience spans BPO, SSC, and HealthTech projects, as well as cross-border transactions and risk mitigation.

As a Forbes Polska contributor (author of three articles on the EU AI Act and CLM) and a Rzeczpospolita trainer on “CLM in Practice”, Kinga actively shapes awareness around AI regulation, contract governance, and digital innovation. She also serves on the European Council of World Commerce & Contracting (WorldCC), reinforcing her global perspective on contract excellence.

Relevant achievements
- Elected to the European Council of WorldCC, contributing to global contract-governance standards.
- Authored three Forbes Polska articles on the EU AI Act and CLM, bridging regulatory and business perspectives.
- Delivered a national training for Rzeczpospolita – “CLM in Practice”.
- Led a global separation project for a Fortune 50 healthcare company, creating a framework standardizing contracts and governance across regions.
- Legally supervised the global expansion of a digital health-tech business.
- Supervised the creation of a Shared Services Center and a digital service platform in Poland.
- Managed international tax-planning projects in Poland, Cyprus, Malta, Delaware and Slovakia, including a cryptocurrency investment-fund structure.

Motivation to join the Strategic Board
Kinga believes that the next phase of growth for the business services sector will depend on how effectively legal agility, digital transformation, and human leadership are combined. Throughout her career - from building shared services and digital platforms to leading global contracting projects - she has focused on connecting these elements.

Through her Forbes Polska publications on the EU AI Act and CLM, her training for Rzeczpospolita, and her role on the WorldCC European Council, Kinga has been actively promoting responsible innovation and contract excellence. By joining the ABSL Strategic Board, she aims to transform this experience into actionable initiatives that help members navigate AI-driven change, strengthen compliance, and position Poland as a global leader in business services and contract governance.

Contribution to the Strategic Board
Kinga brings a unique combination of legal, operational, and strategic expertise. As a Forbes Polska contributor, WorldCC European Council Member, and CLM practitioner, she actively connects regulation, technology, and business practice.

Within the ABSL Strategic Board, she intends to advocate for initiatives focused on Contract and Governance Excellence, AI readiness, and digital ethics. She plans to establish a cross-industry working group to share best practices in CLM and compliance, supporting members in building transparent, scalable, and future-ready organizations.

Kinga’s goal is to strengthen ABSL’s leadership in responsible digital transformation and ensure that Poland remains a trusted and competitive destination for global business services.

Professional background
Anna has over a decade of relevant experience in the business services and financial sector, having built and led high-performing global teams across multiple organizations. Her professional journey began at UBS Service Center in 2014, where she contributed to the growth and transformation of shared services functions. She later advanced her career at Brown Brothers Harriman (BBH), focusing on operational excellence and leadership development within a global capability model.

Currently, as General Manager at StoneX in Poland, Anna oversees strategic operations, organizational development, and talent growth initiatives for a rapidly expanding Global Capability Center. Her expertise spans operational strategy, cross-location collaboration, and innovation in business services, positioning her to actively support ABSL’s mission of strengthening Poland’s role as a leading hub for global business services.

Key areas of expertise
Anna demonstrates strategic and transformational leadership in global business services, with a focus on leveraging technology to drive efficiency, scalability, and innovation. She has a proven track record in leading digital transformation initiatives, including automation, data analytics, and process optimization across complex international operations.

She is experienced in building and guiding multidisciplinary teams through change, fostering a culture of accountability, adaptability, and continuous improvement. Anna is passionate about using technology as an enabler of talent growth, organizational excellence, and sustainable business value.

She is skilled in strategic planning, stakeholder alignment, and translating innovation into measurable outcomes that strengthen competitive advantage and resilience.

Relevant achievements
Anna successfully led the growth of StoneX’s Global Capability Center in Poland from 330 to over 500 employees within a year, strengthening its operational capacity and talent strategy. She was recognized with the Strong Women in IT 2025 award for outstanding leadership and contribution to the technology and financial sectors.

She actively mentors and advocates for women in business and IT, designing initiatives such as the Rising Stars program to accelerate female career growth. Anna is regularly invited as an expert speaker and panelist on leadership, innovation, and technology, and has appeared as a guest on multiple industry podcasts.

She is passionate about building inclusive, high-performing teams and driving digital transformation that empowers people and delivers measurable business impact.

Motivation to join the Strategic Board
Anna is passionate about shaping the future of Poland’s business services sector and strengthening its position as a strategic hub for innovation and global talent. Joining the ABSL Strategic Board would allow her to contribute her experience in scaling operations, leading digital transformation, and building inclusive leadership cultures across international organizations.

She believes that the future of the industry lies in connecting technology, people, and purpose, and she aims to help drive that agenda. Through her work mentoring women in tech and finance, developing talent programs, and fostering collaboration across global teams, Anna has witnessed the power of shared vision and community.

She is eager to bring her energy, perspective, and strategic insight to ABSL to support its mission and collective growth.

Contribution to the Strategic Board
Anna will bring a results-oriented and people-centered perspective to the Strategic Board, combining deep expertise in technology, transformation, and leadership. Her experience in building and scaling global capability centers has provided her with a strong understanding of how digital innovation and operational excellence can accelerate business growth.

She aims to contribute to ABSL’s strategic initiatives by promoting the adoption of emerging technologies, data-driven decision-making, and agile operating models. Equally, she seeks to strengthen leadership development across the sector, inspiring future-ready managers and inclusive workplaces that attract and retain top talent.

Anna believes that sustainable transformation happens where technology meets empowered people, and she is eager to help ABSL shape that future.

Professional background
Mariusz is an experienced global leader with over 25 years of practice in the IT, healthcare, and financial industries, with a proven ability in organizational development, transformation, and strategic planning. He is an effective decision-maker, focused on added value, and adept at managing complexity and risk.

As a former Head of the Roche Global IT Solution Centre and now a leader in the Roche Poland Enabling Team, Mariusz co-creates the IT hub's development strategy and drives its operational growth. He leads the “Branding and Partnering” focus area, strengthening the hub’s local presence through strategic external collaborations and partnerships.

As the Global Head of Software Engineering, he leads international teams that deliver innovative solutions to support scientists, patients, and physicians worldwide. As a mentor with a passion for developing senior managers in a multinational environment, he is also actively engaged in promoting gender fairness and supporting the development of young talent.

Key areas of expertise
Mariusz has been leading complex global transformations by orchestrating the synergy of leadership, talent, and technology to continuously advance the role of the Roche hub in Poland into a core driver of business value and innovation.

- Transformation: He has developed and executed multiple strategies transforming local units into global hubs, scaling modern capabilities, and launching new sites in the NALA and APAC regions. He has redesigned core operational frameworks, defined strategic KPIs, and optimized structures to ensure global efficiency and compliance.

- Talent and Leadership: He has mentored senior leaders to build critical competencies and foster a global culture of innovation and collaboration empowered by technology.

- Technology: Leveraging his Computer Science background, he ensures that technology serves as a strategic asset that powers business goals.

This balanced and comprehensive expertise across the 3Ts gives Mariusz a particularly valuable advantage in an era where success is defined by “Knowing the Unknown.”

Relevant achievements
Over nearly two decades, Mariusz has spearheaded the transformation of the Polish hub from a local unit (50 FTE) into a strategic global centre (5,000 FTE), holding key executive roles throughout this journey.

As the Roche Lead Champion for strategic AI upskilling, he drives the adoption of AI technologies to build a resilient, future-proof workforce, enhancing efficiency and business value across a global scope of 5,000 employees.

Mariusz actively supports talent development through diverse partnerships focused on reskilling, upskilling, and mentoring — both for senior leaders and young professionals. Examples include the Destination IT Reskill Program, Women in Tech Top 100 in Engineering, Girls Future Ready, ABSL Reverse Mentoring, and the Roche Youth Advisory Board.

To accelerate growth and innovation, he drives strategic collaborations with academia and the startup ecosystem, overseeing key initiatives such as the Roche Datathon with the University of Gdańsk and six editions of Startup Day.

Motivation to join the Strategic Board
After years of active engagement, Mariusz is motivated to significantly deepen his commitment to ABSL by joining the Strategic Board.

He intends to channel his distinct energy and over 20 years of hands-on experience in leading the complex transformation of global business hubs to help co-create the next chapter for the sector.
His primary aim is to strengthen the sector’s strategic adoption of emerging technologies, particularly AI, and to share practical, proven frameworks for developing exceptional leaders and fostering effective cross-generational collaboration.

Mariusz is convinced that a dedicated strategic contribution focused on these globally critical topics is essential for the sustained growth, resilience, and competitive advantage of all ABSL member companies.

Contribution to the Strategic Board
For many years, Mariusz has actively supported the strategic directions promoted by the Board.

- He shapes strategic dialogue as a speaker on the main stage and panels at the ABSL Summit and ABSL Forum, addressing topics such as organizational transformations, technology (AI, Cloud), talent development, and multigenerational collaboration. He has moderated executive-level roundtables and contributed to the ABSL Foresight Report.

- His commitment extends to cultivating talent and leadership. To nurture the talent pipeline, he co-creates impactful programs such as ABSL Reverse Mentoring, leads discussions on talent and reskilling, and highlights female leadership initiatives in collaboration with Forbes Women 2025.

- He works to elevate the sector’s global impact by attracting international thought leaders to flagship events, enhancing the relevance and reach of industry conversations worldwide.

Mariusz’s focus is on translating the strategic vision for genGBS into concrete actions that accelerate the sector’s evolution.

Professional background
Andrzej has 20+ years of executive experience in business services and fintech, leading organizations through significant growth - scaling from 100 to 2,000 FTE - and complex transformations, including full-scale downsizing with a focus on positive colleague outcomes.

His career began as a technology risk consultant at EY, followed by establishing ABN AMRO’s global cyber security unit. Since 2019, he has led NatWest Poland, recognized for its progressive culture, future-ready capabilities, and proactive risk management.

Andrzej is known for uniting diverse teams to tackle challenges collaboratively, fostering a growth mindset, and championing workplace innovation.

Key areas of expertise
Strategic leadership in technology and business transformation; cybersecurity (CISSP, CISA), risk management, and organisational resilience; AI, machine learning, DevOps, and agile methodologies (AGILE DSDM, ITIL); service management and large-scale change programmes; expertise in flexible working models and talent reskilling (founder, ABSL Reskilling Academy); active leadership as ABSL Warsaw Chapter Leader since 2022; recognised for analytical, innovative, and people-centric approaches

Relevant achievements
- Led scale-up and transformation of ABN AMRO/RBS/NatWest Poland, growing from 100 to 2,000 FTE.
- Introduced flexible working for 800 FTE in 2014, later scaling to 2,000 in a hybrid model.
- Virtualized the entire tech stack in Poland to enable global collaboration and remove cross-border and cross-entity obstacles.
- Built and scaled a 250+ FTE engineering capability, responsible for Banking-as-a-Service setup, mobile banking development, and core payments transformation.
- Initiated two annual market-recognized events, fightfincrime.pl and lgbtdiamondsawards.pl, continuing contributions even after NatWest Poland closure.
- Co-founded ABSL Reskilling Academy to address future skills and people risk.
- Recognized as Male Champion of Change 2020 (Sukces Pisany Szminką).
- Acknowledged by ABSL, Future Finance Poland, and CIONET for contributions to the business services and fintech sectors.

Motivation to join the Strategic Board
Andrzej is motivated to leverage his leadership and transformation experience to help ABSL strengthen Poland’s business services sector. He aims to support talent development, foster innovation, and enhance the sector’s resilience and competitiveness both nationally and internationally.

Serving on the Strategic Board would enable him to drive meaningful change, promote diversity, and facilitate cross-sector collaboration for a future-ready business services landscape. He is committed to continuing his goal-driven agenda, collaborating across industries, and connecting people who share the same vision and goals.

Contribution to the Strategic Board
Andrzej will contribute hands-on expertise in scaling organizations, leading agile and digital transformations, and building future-ready talent pipelines. His background in cybersecurity, risk management, and AI aligns closely with ABSL’s strategic priorities.

He is committed to advancing flexible working, diversity and inclusion, and fostering sector-wide collaboration. Andrzej actively connects stakeholders across his network, enabling cross-sector and multi-domain partnerships to drive collective impact.

Professional background
- Head of SCM GBS - ABB GBS
- Manager of Regional Service Center - ABB CZ
- Head of Procurement Development & Office - IAG Krakow

Key areas of expertise
- Transformation
- Digitalisation and AI
- Procurement
- SCM
- Negotiations
- Competency Framework
- M&A

Relevant achievements
Setting up and successfully runing of two ABB Shared Service.

Motivation to join the Strategic Board
Mateusz aims to realign with current market trends, latest global technologies impacting the direction the sector takes to make Krakow again a place desired by investors by underlining added value services within the region - giving proper tools to peers in dialogue with internal customers.

Contribution to the Strategic Board
Mateusz aims to lead the Krakow Chapter to facilitate the dialogue and work out new strategy for the location. His goal is to animate the Procurement Initiative and grow it towards Club rank.

Professional background
- EMEA Prosect to Cash Manager at ADM GBS (08.2024-now)
- ABSL Poland VP – Poznań Region (2020 – 2021, 2024-now), ABSL Poznań Chapter Leader (2022-2023),

Previous roles:

- Global Manager Prospect to Cash at ADM GBS (08.2020 – 08.2024)
- Process Manager Prospect to Cash, Travel&Expenses, MasterDataManagement at ADM EMEA GBS (10.2018-08.2020)
- Senior Manager and Process Owner – MAN Accounting Center in various areas of Finance and Accounting (P2P, O2C, R2R, MDM (2011-2018)
- Team Leader SAP-Controlling, Key User SAP MAN Accounting Center (2007-2011)
- Controlling, Cash Management, SAP Key-User MAN Bus (2002-2007)
- Associated with ABSL Poznań since 2013, supporting local chapter leaders and co-leading Poznań chapter (2015-2019)

Key areas of expertise
- GBS Operations
- Finance & Accounting
- Controlling
- People Leadership and Development
- Process migration and transformation (incl. Global & Hybrid operating model)
- Process optimization and standardization
- Continuous Improvement
- Robotics Process Automation,
- Project Management
- SAP Implementation and roll-outs

Relevant achievements
BSS:

- Co-leading and leading of ABSL Poznań chapter since 2013 (ABSL VP – Poznań Region (2020 – 2021, 2024-now), Chapter Leader (2022-2023) - #ABSLPoznan, #ABSLPoznanCommunity - creating a strong, unique local community including various initiatives, events, communities of practices and clubs with local members and region representatives:

- Local CSR Community with many successful projects with Business/Partners/NGOs: #GreenWalkABSL, Mentoring Walk with PISOP, #PoznanSecretGarden,

- “Coffe Talks” – regular monthly connect for Center Heads

- Local Community of Practice/Clubs (F&A with Heads, AP, RPA, CI)

- #ABSLPoznanVolleyball '24-'25

Business related:

- Implementation of global operating model including partnership with external strategic partner at ADM GBS within P2C (globally and local EMEA responsibility)

- Leading and participating in various process transitions (BU to SSC/GBS & GBS to BPO)

- Driving process improvements, standardizations (MDM,T&E,Billing,AR)

- SAP implementation projects

Motivation to join the Strategic Board
Maciej strongly believes that one of the greatest assets of ABSL is people, and therefore would like to continue building and coordinating the Poznań ABSL Community. This community is created by great companies and fantastic people, which motivates him to develop ABSL into an even more people-oriented and dynamic organization, playing an active role in it as a Strategic Board member responsible for the local chapter.

The last years have strengthened that feeling even more, as the Poznań community has evolved and become more mature, demanding, and expecting more advanced collaboration and initiatives. Some of the successes of that community are mentioned above. It motivates Maciej to continue to drive the ABSL agenda forward, being an active partner for its members, communities, and initiatives, and to represent them as the Leader of the Poznań Chapter.

Furthermore, he would like to support initiatives related to leadership development, community building, technology, and promotion of the sector as its Ambassador in the region and beyond.

Contribution to the Strategic Board
With his current experience of being close to the ABSL Poznań community for years and involved in local initiatives, Maciej would like to continue representing ABSL in the region, further developing the Chapter, and supporting its communities, initiatives, and members of the association.

He would be happy to increase cross-regional cooperation between chapters in the area of knowledge and best practice sharing, as well as bring local needs into overall country programs and initiatives.

Maciej’s goal is also to contribute to ABSL nationwide with local experience and to implement some of the initiatives and partnerships in other regions. As part of the Strategic Board, he also wants to take an active role in sector promotion and talent development to address current and future sector requirements.

Professional background
23 years in IT industry, experience in cooperation with big international clients

2025 - now: Head of Northern Central Europe, Poland

- Responsible for cooperation with Capgemini clients from Germany, Nordics, Netherlands and UK. Pre-sales, support for offers and solutioning, accountability for the whole business connected with IT services.

2020-2025 - Head of Software Center, Capgemini Poland

- End2End responsibility for leading one of the biggest IT Software Houses in Poland (part of Capgemini Polska sp. z o.o.), including: P&L, budgeting, and forecasting, Sales & Pre-sales activities, business development – international clients, Vision & strategy definition, recruiting, marcom & eb, people retention, stable and qualitative delivery.

2020 - now: Capgemini Polska Country Board Member

- Joined responsibility for leading the biggest business services company (currently 12 000 employees) in Poland. Successfully managed pandemic and Ukraine war crisis. Representing Poland in major global deals.

Key areas of expertise
- Leadership – Extensive experience, including leading large organizations (2,500+ people). Proven track record in building innovative organizations that collaborate with international clients.

- Technology – 23 years of experience in the IT industry.

- Nearshore Delivery – Over 20 years of experience.

- Agile Methodology – Hands-on experience with agile practices and frameworks.

Relevant achievements
Grzegorz achieved stable business growth of 15–25% despite the pandemic, resource shortages, and volatile demand. He led major organizational and portfolio transformations and opened the Gdańsk office, growing it from 0 to 250 employees in 1.5 years.

He achieved high profitability through proactive business development, cost control, and innovation. Grzegorz sponsored the Applied Innovation Exchange in Wrocław – Capgemini’s first R&D lab in Central & Eastern Europe – and drove strategic investments in cloud, data, genAI, SAP S/4HANA, and LowCode technologies.

He also enabled hybrid work with an average of 40% office presence and co-created the German-speaking Software Center, which grew from 0 to over 1,500 employees, delivering end-to-end solutions across multiple industries, including public, automotive, retail, logistics, and telecommunications.

Motivation to join the Strategic Board
Grzegorz is applying to the ABSL Strategic Council to use his experience in elevating collaboration with Polish firms working with international clients, focusing on value creation and proactive portfolio development. He aims to support other sector companies in navigating current challenges and to leverage his long-term cooperation with diverse industries and international clients to help grow the ABSL sector in Poland.

He would also like to influence ABSL’s strategic directions to better address the needs of innovative Polish IT companies and to contribute to strengthening Poland’s international reputation as a strategic and forward-thinking partner.

Contribution to the Strategic Board
Grzegorz brings extensive experience in business development for large organizations, gained through long-term cooperation with leading international clients. He offers insights into current trends and evolving needs - particularly in the IT outsourcing market - and practical knowledge of how to effectively position Poland within global corporations.

His goal is to share best practices from proactive initiatives that have strengthened Poland’s strategic role, helping ABSL shape its direction to better support innovative Polish IT companies and the sector as a whole.

See Grzegorz's vision

Professional background
Evgeny has twenty-five years of international experience in business services and technology leadership across four continents. He currently serves as Vice President in P&G’s CTO Office and Tech Hub Leader on P&G Central Europe’s Board, where he has expanded Warsaw’s Technology Hub by 2.5 times to a team of 1,200 professionals delivering AI engineering, cloud services, cybersecurity, and supply chain technologies for P&G’s global operations.

His previous CIO roles covered billion-dollar businesses in Central Europe (Warsaw), Eastern Europe and Central Asia (Moscow), and Latin America Supply Chain (Costa Rica), where he led ERP transformations and established data analytics practices. Evgeny also directed global business services across the Americas, EMEA, and Asia for P&G’s $80B+ operations, modernizing Order-to-Cash platforms and transforming BPO partnerships.

His career trajectory reflects the evolution of the business services sector - from transactional support to strategic capability centers - a transformation that ABSL members are now poised to accelerate.

Key areas of expertise
Evgeny possesses deep expertise across ABSL’s 3Ts framework - Technology, Talent, and Transformation - directly addressing Poland’s critical capability gaps.

Technology: He has implemented data analytics and AI capabilities, cloud-native architectures, enterprise reliability engineering, and data governance, reducing over $100 million in business losses while generating more than $15 million in annual cost savings through AI Ops initiatives.

Talent: Evgeny has built engineering pipelines that recruit over 200 professionals annually and develop more than 20 senior directors each year for digital transformation roles, effectively tackling the talent development challenges that limit Poland’s global leadership potential.

Transformation: He has accelerated digital platform improvement cycles from months to weeks, partnering with business executives to drive incremental sales through digital channels.

This integrated approach directly addresses the productivity-versus-cost imbalance threatening sustainability and positions organizations for premium service delivery rather than cost-based competition.

Relevant achievements
Evgeny’s three defining accomplishments clearly demonstrate his readiness to advance ABSL’s strategic priorities.

First, in Warsaw, he developed engagements across all of P&G’s strategic business units to establish digital transformation core teams, creating a talent development engine and leadership pipeline that evolved into a lasting competitive advantage.

Second, he elevated global business resilience by implementing enterprise-wide reliability engineering supporting 100,000+ users, showcasing his ability to operate at scale while effectively managing geopolitical and operational complexity.

Third, Evgeny led full-scale ERP transformations across multiple regions and built Data, Analytics, and AI practices from the ground up - bridging technology innovation with measurable business value.

Together, these achievements reflect the strategic decision-making, global multi-regional experience, and transformational leadership that ABSL identifies as critical missing capabilities within Poland’s business services sector.

Motivation to join the Strategic Board
Poland’s business services sector is entering a period of technology-driven disruption. AI automation and shifts toward lower-cost markets are challenging the traditional near-shoring model, putting at risk the high-quality jobs that have been built over the past decade. Evgeny believes the solution is not defense, but leadership - by driving the disruption ourselves, placing digital capabilities and data analytics at the center, and evolving from process optimization to comprehensive value creation.

He is motivated to join the ABSL Strategic Board because he has solved these challenges at scale. By building Warsaw’s P&G Tech Hub into a 1,200-person digital powerhouse, Evgeny proved that exceptional talent combined with advanced technology delivers measurable transformation. The ABSL 3Ts framework - Technology, Talent, and Transformation - mirrors his 25-year career integrating these elements to create tangible business impact.

Evgeny believes the sector now needs leaders who bridge strategic vision with operational execution, who understand both C-suite priorities and engineering realities, and who have built sustainable competitive advantage in Poland. His goal is to help ABSL members accelerate digital transformation, move toward multidimensional value creation, and position Poland as a global capability center - not the world’s back office.

This is a decisive moment for the industry, and Evgeny is ready to contribute.

Contribution to the Strategic Board
Evgeny brings three critical capabilities to support ABSL’s strategic agenda:

1. Proven technology transformation expertise across AI, cloud, and data analytics, directly addressing ABSL’s digital imperative.

2. Talent development mastery, having built engineering and leadership pipelines that sustain large-scale digital growth.

3. Global, multi-regional experience leading execution at scale across $80B+ operations.

He is committed to connecting member challenges to actionable strategies, leveraging his P&G Board experience to provide strong governance insight, and championing 3Ts integration - Technology, Talent, and Transformation - to shift Poland from an operational hub to a digital capability center.

Through practical knowledge sharing and a results-oriented approach, Evgeny aims to accelerate member transformation and strengthen Poland’s position as a leader in global business services.

See Evgeny's vision